At Nuvitalix, we strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied, we offer a comprehensive Refund and Return Policy to address your concerns.
1. REFUNDS AND RETURNS
1.1 Unsatisfied with Your Purchase
If you are not satisfied with your product, we will provide a full refund or store credit equivalent to the value of the item within 30 days of delivery. To qualify, the product must be:
·Unopened and in its original packaging.
·Accompanied by proof of purchase.
1.2 Incorrect or Missing Products
If you receive the wrong product or if your package is lost in transit, we will offer you a replacement or store credit equivalent to the value of the items affected. Claims must be made within 30 days of delivery or the delivery notification.
2. HOW TO REQUEST A REFUND OR RETURN
To initiate a refund or return, please contact our Customer Support Team:
·Email: nuvitalixnutrition@gmail.com
·Phone: +1 917 528 4745
Provide the following details in your request:
·Your order number.
·A description of the issue.
·Supporting documentation (e.g., photos of the product, proof of purchase).
Our team will review your request and provide instructions for returning the product, if applicable.
3. REFUND PROCESSING
Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days after the returned product is received for the refund to be processed. Depending on your payment provider, it may take an additional 1-2 billing cycles for the refund to appear on your statement.
4. IMPORTANT NOTES
·Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
·Frequent refund or return requests may be monitored. Abuse of this policy may result in restrictions on future purchases or the refusal of refunds.
·Nuvitalix reserves the right to deny any refund or return that does not meet the criteria outlined in this policy.
5. CONTACT US
If you have questions about our Refund and Return Policy, feel free to reach out to us:
Nuvitalix Support Team Email: nuvitalixnutrition@gmail.com Phone: +1 917 528 4745
Address: 134 Nassau Blvd Suite 450, West Hempstead, NY. 11552
